How to put in a Staff IT Ticket

Go to: https://bocescr.service-now.com/esc (This link is also on your Clever Dashboard.)

Sign in using:

Username: your full district email address

Password: Use your network password - the same password you use to sign in on the desktop computers (This is not always the same as your Google password).

Once you are signed in, you will see your dashboard that looks like this:

Picture of the Employee Service Center at Service Now — Employee Self-Service Center

Choose Submit a Ticket in the Quick Links section at the bottom of the page.

Enter in the details for your ticket. Be sure to choose "District Specific Services" so that the ticket gets assigned to Tupper Lake first and does not go into the NERIC General Queue.

Once all of the required fields are completed, click on the Submit button on the right. (This button may be located underneath the form on mobile devices).

Submit a Ticket Form Example — Example of the ticket system form

Click on My Requests to see all of the Requests you've submitted:

Click on Tours to see a tour of the My Request Page: